Terms of service

Zentra Collect (the "Service") is provided by Zentra Ltd ("Zentra", "we", "us"), a company registered in England & Wales [company number to insert]. Registered address: [address to insert]. Contact: hello@zentracollect.co.uk.

Zentra Collect is a decision-support and drafting tool. It analyses accounts-receivable data you upload, ranks invoices by recommended action, and drafts professional follow-up messages for you to review and send from your own email account.

Zentra does not send messages on your behalf, provide legal, accounting, or tax advice, act as a debt collection agency, or take payments from your customers. You remain solely responsible for what you send and to whom.

You may try the demo using sample data. To use real data you must create an account, agree to these terms, and (on paid plans) pay the applicable fee. You are responsible for keeping your login secure and for all activity on your account.

You agree not to use Zentra to:

• Send unsolicited or harassing communications.
• Threaten, intimidate, or impersonate any person or business.
• Process data you have no legal right to handle.
• Reverse-engineer or attempt to circumvent the Service.

Plans, prices, and limits are listed on our pricing page. Trials are 14 days, no card required. Paid plans renew monthly until cancelled. You can cancel from the Settings page; cancellation takes effect at the end of the current billing period. We do not offer pro-rated refunds for partial months.

We process the data you upload (invoices, customer details, activity history) only to provide the Service. Full details are in our Privacy Notice. You retain ownership of your data and may export or delete it at any time.

We aim for high availability but do not guarantee uninterrupted access. We may make changes to the Service, and we will give reasonable notice of changes that materially affect you.

To the maximum extent permitted by law, our total liability for any claim arising from the Service is limited to the fees you have paid us in the twelve months before the claim. We are not liable for indirect, consequential, or business losses.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

You may close your account at any time. We may suspend or terminate your account if you breach these terms or use the Service in a way that risks harm to others. We will give reasonable notice unless immediate action is necessary.

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute.

We may update these terms. If a change materially affects you, we will notify you by email at least 14 days in advance.